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Trulli App

13 articles

Articles

How do I install the App?

IOS & ANDROID. Or head over to learn more at https://trulliaudio.com/App and click the link to download.

How can I reset the Trulli App?

IOS & ANDROID. For official support documentation for IOS or Android. After the App has been reopened, you can proceed to connect to Setup Trulli JAM5 in App or use our other update features.

I can not find my JAM5 in the Trulli App?

IOS & ANDROID. If your product is not appearing in our App, please make sure your device's Bluetooth is enabled in your settings, and press and hold - + on your JAM5 for 1 second to enable pairing mode. If you still do not see your device look to our

How do I set up the JAM5 in the App?

Trulli JAM5 Set up. If you are unable to connect to your device, you will want to Reset the Trulli App or look to our supporting article Unable to connect to Trulli JAM5 and repeat the following steps.

I am unable to connect the JAM5 in app?

If you are unable to connect to your device it may be because there is Bluetooth interference, please make sure to:. If you are still running into issues, the following will allow you to perform a factory reset on your JAM5, then repeat the steps abo

How do I update the sound profiles on two or more JAM5's?

Trulli JAM5 Set up. Please note: When using the app please power on only one (1) JAM5 at a time. If you are unable to connect to your device, you will want to Reset the Trulli App or look to our supporting article Unable to connect to Trulli JAM5 and

I received an error when updating the Trulli App?

IOS & ANDROID. Follow the steps in the supporting article Reset the Trulli app and try using the app with your JAM5 again. If you’re still experiencing trouble, please Contact Us for more assistance.

How do I update my Firmware?

To start a firmware update on your JAM5.

What do I do if I receive a Battery Low Indicator in the App?

If you try to start a firmware or sound profile update and your JAM5 does not meet the requirements for the update due to the battery level.

What do I do if I receive a Wireless Range Indicator in the App?

If you try to start a firmware or sound profile update and your JAM5 does not meet the requirements for the update due to the wireless range, you will need to:. Please note: If you live in a dense urban community you will need to be closer than 30ft

How do I update my Sound Profile?

To start a Sound Profile update on your JAM5 follow this step-by-step guide

What do I do if the app freezes during an update?

First you will want to. If you are still experiencing trouble Factory reset the JAM5 and try repairing and updating your device with app again. Note: If the update fails again please Contact Us for assistance. The update will resume in the middle of

What are the sound profiles in the App?

When updating your sound profile in the Trulli mobile App, you will receive a few different options of sound profiles. Each of these profiles will have different features built into the update, curating a more personalized sound experience.  Here is

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