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Customer Support  | Trulli Audio

<div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;">To start a Sound Profile update on your JAM5 follow this step-by-step guide<ol><li lang="EN-US" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px; font-family: Arial, Helvetica, sans-serif;"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-variant-ligatures: none !important;">Open the Trulli App.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 18.3458px; color: rgb(0, 0, 0);">&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-variant-ligatures: none !important;">Power on your&#xA0;Trulli&#xA0;JAM5 by tapping &#x2018;Trulli&#x2019; for 1 second.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 18.3458px; color: rgb(0, 0, 0);">&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-variant-ligatures: none !important;">Press and hold the &#x2013; and + buttons for two seconds to enable pairing mode. Please note: If this is the first time the JAM5 has ever been powered on it will automatically be in pairing mode.&#xA0;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 18.3458px; color: rgb(0, 0, 0);">&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-variant-ligatures: none !important;">Select a JAM5 to connect with, if you do not see a JAM5 to pair with on this screen, please refer to the&#xA0;<a href="https://help.trulliaudio.com/en-US/102679-e0b093fadd49473cb68ef345180490cf" target="_blank" rel="noopener noreferrer"></a><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-weight: bold; font-variant-ligatures: none !important;"><a href="https://help.trulliaudio.com/en-US/102679-e0b093fadd49473cb68ef345180490cf" target="_blank" rel="noopener noreferrer"></a><a href="https://help.trulliaudio.com/en-US/102679-e0b093fadd49473cb68ef345180490cf" rel="noopener noreferrer" target="_blank">Unable to connect to JAM5&#xA0;</a><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-variant-ligatures: none !important;">and repeat the steps above.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 18.3458px; color: rgb(0, 0, 0);">&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-variant-ligatures: none !important;">On the&#xA0;<span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-weight: bold; font-variant-ligatures: none !important;">Connected Speakers<span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-variant-ligatures: none !important;">&#xA0;screen click the JAM5 you wish to update.&#xA0;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 18.3458px; color: rgb(0, 0, 0);">&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); background-color: transparent; font-size: 11pt; line-height: 18.3458px; font-variant-ligatures: none !important;">Tap Sound Profile and select which profile you wish to update your JAM5 to<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 18.3458px; color: rgb(0, 0, 0);">.</li></ol></div>

To start a Sound Profile update on your JAM5 follow this step-by-step guide

How do I update my Sound Profile? - Trulli App

Trulli App

Can you rename your JAM5?

Charging your JAM5

What percentage of the JAM5 is made in the USA?

How large is the JAM5?

How much is the JAM5?

Can I connect an instrument to the JAM5?

Is the JAM5 waterproof?

Setting up your JAM5

Removing paired devices

Can the JAM5 be used to stream sound from a TV or Tablet?

Can I take the strap off the speaker?

Can I connect my JAM5 to an Amazon Echo Dot?

How many devices can I store on the JAM5?

How do I adjust the bass/treble levels on the JAM5?

How loud does my JAM5 get in a chamber?

The JAM5 Control Buttons

How long will the JAM5 last on low battery mode?

What is the frequency range of the JAM5?

What is the minimum temperature for the JAM5 to operate?

Can you connect a DJ controller to the JAM5?

Can you connect a JAM5 to a 3/8" threaded mount?

How many watts per channel does the JAM5 output?

Can you connect the JAM5 to a subwoofer?

What is the max temperature the JAM5 can get before shutting off?

What is the battery life of the JAM5?

Can this device be used while charging?

If the battery on my JAM5 stops functioning can I replace it with a new one?

What is the bluetooth range of the JAM5?

What type of audio clarity can I expect from the JAM5?

Why is my speaker volume so low?

Can I use a guitar strap instead of the strap the JAM5 came with?

How wide is the stereo width on the JAM5?

What's in the box?

Registering your JAM5

Will the device turn off while plugged in?

How durable is the JAM5? What if it's dropped?

Playing audio from multiple devices

Battery levels

The strap connectors are stuck, what can I do?

Is the battery charger water resistant?

Which devices are the JAM5's bluetooth compatible with?

Solo JAM5

Can I connect a computer to a pair of JAM5's?

How can I create a Dual JAM5 Stereo Pair?

Dual JAM5

How do I install the App?

How can I reset the Trulli App?

I can not find my JAM5 in the Trulli App?

How do I set up the JAM5 in the App?

I am unable to connect the JAM5 in app?

How do I update the sound profiles on two or more JAM5's?

I received an error when updating the Trulli App?

How do I update my Firmware?

What do I do if I receive a Battery Low Indicator in the App?

What do I do if I receive a Wireless Range Indicator in the App?

How do I update my Sound Profile?

What do I do if the app freezes during an update?

What are the sound profiles in the App?

Why do I need a speaker stand?

Stand

Can I send digital signal over to the USB-C and power at the same time?

Does the USB-C function as an analog input?

Can I use a trulli wall charger on my other devices?

Can i charge the JAM5 with a USB-C wall charger I already own?

Can I charge the JAM5 using the USB-C port on my computer?

Charger's

What kind of apparel do you have?

Will my hoody shrink in the wash?

Will my shirt shrink in the wash?

How long is the return policy on apparel?

Apparel

Where do you ship your products?

Do I need to keep any of the original packaging or boxes?

My order was delivered to the wrong address, what do I do?

What shipping partners do you use?

Do you ship abroad?

Can you ship to an APO or PO box?

Can you ship to a military base?

Can you expedite my shipping?

Who does Trulli ship with?

How long will my order take to ship to me?

Do I need to be home for my UPS delivery?

Tracking & Shipping

Best Price Guaranteed

When can I expect a refund on my order?

Do you offer gift cards?

What forms of payment do you accept?

Do you offer military discounts?

Do items ever go on sale?

Can I get a free trial before I purchase?

Do you offer financing?

Do I need to pay tax on my order?

Do you offer a tax exemption?

Payment

What happens to returned or exchanged product?

What is your return policy on audio products?

How do I start a return or exchange?

Awesome 2-Yr Warranty

Will I be refunded the shipping costs if I return?

How do exchanges work?

How long is the warranty period?

What does your warranty cover?

How do I qualify for your warranty?

Warranty & Returns

My product is faulty-what do I do?

Top-Notch Quality

How do I check the status of a refund?

Why is the sound distorted when I play songs with bass?

Trade-Up Option

Safe Disposal

How can I enable an equalizer in spotify? Android

How can I enable an equalizer in Spotify? IOS

Lifetime Care

Leading Technology

Do you offer gift wrap for orders?

I forgot my promo code, what should I do?

How do I purchase your product?

Do you offer live chat support?

Will there be other products for sale?

How can I cancel my order?

How does the free trial work?

The item I want is out of stock, what do I do?

How do I unsubscribe from your mailing list?

Factory Reset

How do I turn the Voice prompts off on the JAM5?

General

How much is the giveaway for?

Who is eligible for the giveaway?

How do I enter the giveaway?

How will the winner be selected?

Giveaway

How do I update my Sound Profile?Updated 6 months ago