Customer Support  | Trulli Audio logo
Customer Support  | Trulli Audio logo

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My product is faulty-what do I do?

At Trulli Audio, we want to make sure that all our customers are happy with their JAM5 speakers. However, we understand that sometimes things can go wrong, and that's why we have a hassle-free replacement policy. Before considering your device faulty

Top-Notch Quality

Trulli Audio is committed to delivering top-notch quality to our customers. We understand that high-quality sound is a key factor in enhancing the listening experience. Our products are designed to deliver exceptional sound quality that surpasses ind

How do I check the status of a refund?

Returning a product can be a hassle, but we want to make the process as smooth as possible for you. Once you submit your return or exchange request and it is authorized, you will receive a confirmation email. From there, you can expect your refund to

Why is the sound distorted when I play songs with bass?

To troubleshoot the issue, check the following. Turn down the volume of the connected device, this should test to see if the audio...

Trade-Up Option

The Trulli Audio Trade-Up Option provides customers with the opportunity to upgrade their existing device for a newer, more advanced model. The program is designed to offer an easy and affordable way for customers to keep up with the latest technolog

Safe Disposal

Proper disposal of electronic devices is crucial for protecting the environment and human health. At Trulli Audio, we take this responsibility seriously and encourage our customers to dispose of their JAM5 devices safely and responsibly. When it's ti

How can I enable an equalizer in spotify? Android

An EQ is a kind of audio filter that adjusts the volume of specific audio frequencies when you’re listening to music. Some equalizers will boost the low ends and bass, while others will reduce bass and boost the high end. The music you listen to is t

How can I enable an equalizer in Spotify? IOS

An equalizer (or EQ) is a filter that adjusts the loudness of specific audio frequencies when you’re listening to music. Some equalizers will boost bass, while others will reduce bass and boost the high end. Different equalizer settings will work bet

Lifetime Care

At Trulli Audio, we are passionate about music and innovation, but most importantly, we care about our customers' experiences. From the moment you purchase our product, we want to ensure that you have an easy and personable journey. That's why we hav

Leading Technology

You don't have to worry about the bar being set high with us, ensuring quality is our number one motivator here at Trulli. If there has...

Do you offer gift wrap for orders?

At Trulli Audio, we strive to provide not only the best audio experience for our customers but also a visually pleasing packaging that will add to the overall experience. Currently, we offer a sleek design for our Trulli packaging, but if you wish to

I forgot my promo code, what should I do?

If you have forgotten your promo code, there is no need to worry! Follow these simple steps to retrieve your code and enjoy your discount:. Check your email: If you received a promotional offer via email, try searching for the email using keywords su

How do I purchase your product?

When it comes to purchasing products from Trulli Audio, the process is quick and easy. You can browse our website at to find the product you are interested in. Once you have made your selection, simply add the item to your cart by cli

Do you offer live chat support?

At Trulli Audio, we understand that our customers may have questions or concerns that require immediate assistance. That's why we offer a live chat feature to provide quick and efficient support. You can find the live chat option at the bottom right

Will there be other products for sale?

At Trulli Audio, we are committed to bringing you the best products and services to enhance your audio experience. While we currently have a limited range of products available for sale, we are always working on expanding our offerings to meet the ne

How can I cancel my order?

Canceling an order can be a hassle, but sometimes it is necessary due to various reasons such as change of mind, wrong item, or shipping address. At Trulli Audio, we understand that sometimes you may need to cancel an order, and we want to make this

How does the free trial work?

At Trulli Audio, we understand that choosing the right audio product can be a daunting task, especially when switching from other products you may be used to. That's why we offer a 45-day trial period, allowing you to experience the full effects of o

The item I want is out of stock, what do I do?

When shopping online, it can be frustrating to find that the item you want is out of stock. However, don't let that discourage you from getting what you want! At Trulli Audio, we understand the importance of having the right products available to our

How do I unsubscribe from your mailing list?

At Trulli Audio, we understand that sometimes you may need to make updates to your account settings. Luckily, it's a straightforward process. To get started, simply navigate to and click on the "My Account" button located in the top r

Factory Reset

If you are experiencing issues with your JAM5, performing a factory reset or power cycle can often help. In this support article, we will provide step-by-step instructions on how to perform both of these actions. To perform a factory reset on your JA

How do I turn the Voice prompts off on the JAM5?

Trulli Audio offers a range of customizable audio devices to suit your audio needs. One of the customizable features of Trulli devices is the option to enable or disable voice prompts. Voice prompts are audio notifications that the device provides wh

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