How can I cancel my order?Updated a year ago

Canceling an order can be a hassle, but sometimes it is necessary due to various reasons such as change of mind, wrong item, or shipping address. At Trulli Audio, we understand that sometimes you may need to cancel an order, and we want to make this process as simple and convenient as possible for you.

To cancel an order, the first step is to contact our customer support team. You can easily do this by submitting a ticket on our website or by reaching out to us through email, phone, or live chat. Our customer support team is available 24/7 and will be more than happy to assist you with your request.

When submitting a ticket or contacting us, please provide as much information as possible, such as your order number, name, and reason for cancellation. This will help us process your request more efficiently and accurately. We will also confirm the cancellation with you and provide any necessary refunds or credits.

Please note that we can only cancel orders that have not been shipped or processed yet. If your order has already been shipped, you can still return the item for a refund or exchange once you receive it.

In addition, please be aware that canceling an order may result in a restocking fee or other charges depending on the specific circumstances. Our customer support team will inform you of any fees or charges that may apply.

Overall, canceling an order at Trulli Audio is a straightforward process that we aim to make as stress-free as possible. By following these simple steps and communicating with our customer support team, we can ensure a smooth and hassle-free cancellation experience for you.