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Customer Support  | Trulli Audio logo

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How do I check the status of a refund?Updated a year ago

Returning a product can be a hassle, but we want to make the process as smooth as possible for you. Once you submit your return or exchange request and it is authorized, you will receive a confirmation email. From there, you can expect your refund to be posted to your bank account within 2-3 business days, unless you used an American Express card to make the purchase, in which case it may take 4-5 business days.


If you experience any issues with the refund process, please don't hesitate to contact our team for assistance. We want to ensure that your transaction is handled correctly and that you receive the refund that you are entitled to.


To contact our team regarding your refund, simply reach out to us and we will be happy to help. We are available to answer any questions or concerns that you may have throughout the entire process. Our team is dedicated to providing you with excellent customer service, and we are always here to listen and assist you in any way that we can.


In summary, if you have submitted a return or exchange request and it has been authorized, you should expect to receive a confirmation email and a refund within a few business days. If you encounter any issues with the refund process, please contact our team for assistance. We are here to help and ensure that your transaction is handled correctly.

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