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Customer Support  | Trulli Audio logo

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Warranty & Returns

9 articles

Articles

What happens to returned or exchanged product?

Here at Trulli we recycle and scrap the materials from the original device or restock and resell depending on the overall condition of product. With our motto "All Together Now" being at the forefront, this is what leads our brand to serve not only t

What is your return policy on audio products?

First if you need to consider a return you've likely ordered a product from us, and that deserves a thank you! Nothing makes us happier than a community of joyful customers. It is in our DNA to deliver an amazing product and customer experience while

How do I start a return or exchange?

We would like for you to be happy with your product, so we offer a 45-day trial period in which you can return your product no ands, ifs, or buts. Before requesting a return, you may read through our FAQs and troubleshooting guides. If your questions

Awesome 2-Yr Warranty

Our 2-year warranty has you covered, if you happen to run into any issues with the product in that time period we're here to help support your journey to music success with very few exclusions. We have also built in an excellent self-service troubles

Will I be refunded the shipping costs if I return?

During the trial period, if you aren’t completely satisfied with your purchase, you can return it free of charge within 45 days of the original shipment date. We will refund the full price in the same form of payment as the original transaction and p

How do exchanges work?

You may return or exchange any Trulli product within 45-days of purchasing. To get started head over to our Returns Page. Questions? Feel free to reach out to our team. We're all ears!

How long is the warranty period?

The Trulli Limited Warranty lasts two years from the purchase date for electronic products, systems, and powered speaker components, accessories, and other products not listed here unless specified in the Owner’s Manual. The Limited Warranty lasts fo

What does your warranty cover?

Here at Trulli we offer a bumper-to-bumper warranty with a few exclusions. We will cover all parts defective in material and workmanship. Any defects that have resulted from improper or unreasonable use or maintenance, accident, excess moisture, inse

How do I qualify for your warranty?

We will cover all parts defective in material and workmanship. Any defects that have resulted from improper or unreasonable use or maintenance, accident, excess moisture, insects, improper packing, lightning, power surges, or unauthorized tampering,

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