Customer Support  | Trulli Audio logo
Customer Support  | Trulli Audio logo

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Will I be refunded the shipping costs if I return?Updated 6 months ago

Trulli Audio understands the importance of customer satisfaction and wants to ensure that every purchase meets your expectations. We are committed to providing hassle-free returns for any reason, and we offer a 45-day trial period for our JAM5 products.

If for any reason you are not completely satisfied with your new JAM5, you can return it free of charge within 45 days of the original shipment date. We want to make the return process as easy as possible for you, so all you need to do is reach out to our sales or customer service team to begin the process. They will guide you through the next steps and provide you with a return label.

Once we receive the returned item, we will refund the full price in the same form of payment as the original transaction. We will also cover any shipping costs associated with the return, so you don't have to worry about any additional expenses.

It's important to note that if you initiate a return after the 45-day trial period, we may need to assess the reason for the return before authorizing a refund. We value our customers and want to ensure that we can continue to improve our products and services.

If you have any questions about the return process or our JAM5 products, our team is here to help. You can contact us via email, phone, or live chat, and we will be happy to assist you in any way we can.

In summary, Trulli Audio is committed to providing the best customer service and ensuring that you are completely satisfied with your purchase. Our 45-day trial period and hassle-free return policy are designed to help you achieve just that. Don't hesitate to reach out to our team if you have any questions or concerns.

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