What is your return policy on audio products?Updated 7 months ago
At Trulli Audio, we are committed to providing exceptional products and services to our customers. If you need to consider a return, we are here to assist you in every way possible. Here are some important things to keep in mind when it comes to returns.
Firstly, if you need to cancel an order at any time, we understand and respect your decision. We want you to be completely satisfied with your purchase, and if for any reason you are not, we will work with you to make things right.
If you have purchased a JAM5 speaker from us, you can take advantage of our risk-free 45-day trial period. If you experience any issues with your product during this time, please review our warranty and reach out to us at [email protected]. Our warranty will help you understand the terms of our policy, and our team will be happy to assist you with any questions or concerns you may have.
In addition, we offer a 90-day replacement policy for any Trulli speaker that becomes defective within 90 days of purchase. This ensures that you receive a high-quality product that is free from defects and fully functional.
If you would like to return your product after the 45-day trial period has ended, we understand that there may be extenuating circumstances. In this case, we will work with you on a case-by-case basis and speak with one of our sales associates to assess the reason for return and decide if a refund can be authorized.
We want to ensure that your experience with Trulli Audio is a positive one, and we are always here to help. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our team. We're all ears and ready to assist you in any way we can.