Customer Support  | Trulli Audio logo
Customer Support  | Trulli Audio logo

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Tracking & Shipping

11 articles


Where do you ship your products?

We ship with UPS directly out of our headquarters to any state in the U.S. and do not use 3rd party or 4th party fulfillment companies. If you are located outside of the U.S. we're in the works of expanding and would love to hear from you about inqui

Do I need to keep any of the original packaging or boxes?

Yes. If you decide you would like to trade in a product towards the sale of a higher value product, or process a return we ask that you hold on to the original packaging for easier and convenient shipping back to us. Beyond the convenience of shippin

My order was delivered to the wrong address, what do I do?

If your order has been delivered to the wrong address, please reach out to any of our social platforms or Contact us.

What shipping partners do you use?

Trulli ships directly with UPS. We will be expanding in the near future to cover a larger geographic location, making shipping more in reach and simplistic than ever.

Do you ship abroad?

We currently do not ship to international destinations for online orders, but we have plans to in the near future. Customers and partners outside of the U.S. (including U.S. territories) who would like to purchase our products or parts or receive fur

Can you ship to an APO or PO box?

Unfortunately we do not deliver to an APO or PO box, UPS requires a valid street address to deliver to.

Can you ship to a military base?

Unfortunately we do not deliver to an APO or FPO or DPO address. UPS requires a valid street address to deliver to. However In the near future we will be expanding and look forward to making this an option for customers in the near future.

Can you expedite my shipping?

We do offer different shipping options at checkout that will expedite your shipping. Please note based on your location some will be at an additional cost. Here are some of our options listed below:. UPS Ground. UPS Second Day Air. UPS Next Day Air.

Who does Trulli ship with?

Your JAM5 will be shipped exclusively with UPS, in the near future we will be venturing into all main carriers including FedEx, USPS, and DHL.

How long will my order take to ship to me?

We offer free standard shipping on all orders of $50 USD, which can be anywhere from 5-7 business days. On orders placed before noon CST we offer a 2-3 day shipping period. You are also able to tracking your order directly from the account portal on

Do I need to be home for my UPS delivery?

You will be emailed tracking information that will indicate if your package requires a signature. If there isn’t any information in the email that indicates a signature is required, you can always double check the UPS tracking page. If that doesn’t r

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