Customer Support  | Trulli Audio logo
Customer Support  | Trulli Audio logo

All collections

Tracking & Shipping

22 articles

Here's all you need to know about our tracking and shipping.

Articles

Where do you ship your products? – Trulli Audio

We ship with UPS directly out of our headquarters to any state in the U.S. and do not use 3rd party or 4th party fulfillment companies. If you are located outside of the U.S. we're in the works of expanding and would love to hear from you about inqui

Do you ship to Asia? – Trulli Audio

We currently do not ship to international destinations for online orders, but we have plans to in the near future. Customers and partners outside of the U.S. (including U.S. territories) who would like to purchase our products or parts or receive fur

Do you ship to Europe? – Trulli Audio

We currently only ship inside the United States but look forward to expanding in the near future. If you have questions about...

Do I need to keep any of the original packaging or boxes? – Trulli Audio

Yes. If you decide you would like to trade in a product towards the sale of a higher value product, or process a return we ask that you hold on to the original packaging for easier and convenient shipping back to us. Beyond the convenience of shippin

Easy Shipping – Trulli Audio

Here at Trulli we don't expect our customers to pay extra for delivery, any purchase over $50 USD is free nationwide. Orders placed before noon CST will ship out same day and deliver in your hands 2-3 days. If for any reason you run into any shipping

My order was delivered to the wrong address, what do I do? – Trulli Audio

If your order has been delivered to the wrong address, please reach out on any of our social platforms or submit a ticket directly...

Do you ship to Mexico? – Trulli Audio

We currently do not ship to international destinations for online orders, but we have plans to in the near future. Customers and partners outside of the U.S. (including U.S. territories) who would like to purchase our products or parts or receive fur

What shipping partners do you use? – Trulli Audio

Trulli ships directly with UPS. We will be expanding in the near future to cover a larger geographic location, making shipping more in reach and simplistic than ever.

Do you ship abroad? – Trulli Audio

We currently do not ship to international destinations for online orders, but we have plans to in the near future. Customers and partners outside of the U.S. (including U.S. territories) who would like to purchase our products or parts or receive fur

How long will my order take to ship to me? – Trulli Audio

We offer free standard shipping on all orders of $50 USD, which can be anywhere from 5-7 business days. On orders placed before noon CST...

Do you ship to Canada? – Trulli Audio

We currently do not ship to international destinations for online orders, but we have plans to in the near future. Customers and partners outside of the U.S. (including U.S. territories) who would like to purchase our products or parts or receive fur

Can you ship to an APO or PO box? – Trulli Audio

Unfortunately we do not deliver to an APO or PO box, UPS requires a valid street address to deliver to. In the near future we will be...

Can you ship to a military base? – Trulli Audio

Unfortunately we do not deliver to an APO or FPO or DPO address. UPS requires a valid street address to deliver to. However In the near future we will be expanding and look forward to making this an option for customers in the near future.

Do you deliver on a saturday or sunday? – Trulli Audio

UPS will deliver Ground with time-in-transit of 1-3 days and residential packages on Saturday that are destined for more than the top 100...

Can you expedite my shipping? – Trulli Audio

We do offer different shipping options at checkout that will expedite your shipping. Please note based on your location some will be at an additional cost. Here are some of our options listed below:. UPS Ground. UPS Second Day Air. UPS Next Day Air.

My order is lost in transit, what do I do? – Trulli Audio

Carriers on occasion will mark packages as delivered before they are dropped off . If you have received a delivery notification and your...

Who does Trulli ship with? – Trulli Audio

Your JAM5 will be shipped exclusively with UPS, in the near future we will be venturing into all main carriers including FedEx, USPS, and DHL.

Can you ship to an APO or PO box? – Trulli Audio

Unfortunately we do not deliver to an APO or PO box, UPS requires a valid street address to deliver to. In the near future we will be expanding and making this an option for customers. If you have any questions in regards to a PO box or APO address p

How long will my order take to ship to me? - Trulli Audio

We offer free standard shipping on all orders of $50 USD, which can be anywhere from 5-7 business days. On orders placed before noon CST we offer a 2-3 day shipping period. You are also able to tracking your order directly from the account portal on

Do I need to be home for my UPS delivery? - Trulli Audio

You will be emailed tracking information that will indicate if your package requires a signature. If there isn’t any information in the email that indicates a signature is required, you can always double check the UPS tracking page. If that doesn’t r

Do you ship to Alaska? - Trulli Audio

We ship with UPS directly out of our headquarters throughout all of North America including Alaska and do not use 3rd party or 4th party fulfillment companies.

Do you ship to Hawaii? - Trulli Audio

We ship with UPS directly out of our headquarters throughout all of North America including Hawaii and do not use 3rd party or 4th party fulfillment companies.