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Customer Support  | Trulli Audio logo

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Tracking & Shipping

11 articles


Where do you ship your products?

At Trulli Audio, we are committed to providing our customers with a seamless shopping experience from start to finish. That's why we take great care when it comes to shipping your orders. When you place an order with us, we ship it directly from our

Do I need to keep any of the original packaging or boxes?

Trulli Audio is committed to ensuring a seamless experience for its customers. If you're interested in trading in a product towards the sale of a higher value product or processing a return, we ask that you hold on to the original packaging for conve

My order was delivered to the wrong address, what do I do?

Ensuring that your orders are delivered to the correct address is crucial to the overall customer experience. However, there may be instances where a package is delivered to the wrong address. In such cases, it is essential to act promptly to rectify

What shipping partners do you use?

Trulli Audio is dedicated to providing excellent customer service, including fast and reliable shipping. Currently, we work exclusively with UPS as our shipping partner, ensuring that our customers receive their orders on time and in excellent condit

Do you ship abroad?

At Trulli Audio, we take pride in providing our customers with top-quality products and excellent service. However, we understand that our international customers are currently unable to purchase our products online. We want to assure you that we are

Can you ship to an APO or PO box?

We apologize for any inconvenience, but at this time, Trulli Audio does not offer delivery to APO or PO boxes. We understand that this may be a concern for some customers, especially those who are stationed overseas or who do not have access to a phy

Can you ship to a military base?

At Trulli Audio, we understand the importance of delivering your orders promptly and efficiently. However, we regret to inform you that we do not currently deliver to APO, FPO, or DPO addresses. The United Parcel Service (UPS), our primary shipping p

Can you expedite my shipping?

At Trulli Audio, we understand that fast and reliable shipping is a top priority for our customers. That's why we offer various shipping options at checkout to help expedite your delivery. It's important to note that shipping costs may vary depending

Who does Trulli ship with?

We understand that receiving your JAM5 is an exciting moment, and we want to make sure that you receive it as quickly and efficiently as possible. That's why we have chosen UPS as our exclusive carrier partner for shipping your JAM5. At this time, we

How long will my order take to ship to me?

At Trulli Audio, we understand how important it is for you to receive your order as quickly as possible. We strive to ensure that your order is processed and shipped out in a timely manner. The shipping time for your order can vary depending on a few

Do I need to be home for my UPS delivery?

When you make a purchase from Trulli Audio, we will provide you with tracking information via email so you can track the status of your shipment. The tracking information will also indicate if your package requires a signature upon delivery. If the e

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