Customer Support  | Trulli Audio logo
Customer Support  | Trulli Audio logo

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Here's all you need to know about our payment options.


Best Price Guaranteed – Trulli Audio

What's better than getting a price matched & lowered? The answer at Trulli is, the clearest sound at a decreased rate! If you have purchased a product & it happens to go on sale in the 45-day trial period contact us; we're more than happy to get that

When can I expect a refund on my order? – Trulli Audio

From the time we receive your return, it can take up to 2 business days to issue the return. Once we process at Trulli, Visa, Mastercard, and Discover transactions are usually deposited into your bank account in 2-3 business days. American Express tr

Do you offer gift cards? – Trulli Audio

This is currently in the works and will be available towards our grand opening in mid-late February, we look forward to making this option accessible to you. Questions or concerns? Feel free to reach out to our team, we're all ears.

What forms of payment do you accept? – Trulli Audio

We accept all major credit cards from Visa, Mastercard, American Express and Discover, as well as Paypal.

Do you offer military discounts? – Trulli Audio

Yes we do offer a one time promo code for each customer, for 10% off on your order please use code: Military10.

How do I cancel an order? – Trulli Audio

If you have placed an order that is still processing please contact our customer care team so we can make the adjustment to your account, we're more than happy to help.

Do items ever go on sale? – Trulli Audio

Stay tuned for future sales. In the meantime we offer a plethora of promotional codes and discount codes making this experience not only quality over quantity, but also cost efficient. Feel free to reach out to our support center if you have any ques

Can I get a free trial before I purchase? – Trulli Audio

Here at Trulli we offer a 45 day trial period included in your purchase. That way if for any reason you decide this product isn't for you we're here to help. Listening to your feedback on our product is important to us, we're all ears upon submitting

Do you offer financing? – Trulli Audio

We're excited to say we will be offering financing options in the near future! If you need financing or have questions feel free to contact our customer support or sales team, we're all ears! Please note: We currently do not have automated financing

Do you charge sales tax on items? – Trulli Audio

We do not charge a sales tax for our product, the only additional fees will be shipping if you decide to choose:. UPS Ground. UPS Second Day Air. UPS Next Day Air. All other orders of $50 USD will be free standard shipping.

Do I need to pay tax on my order? – Trulli Audio

Here at Trulli we charge the appropriate sales tax based on the state & county you live in following all state laws and guidelines....

Do you offer a tax exemption? – Trulli Audio

Yes we can offer tax exemption in specific circumstances. Questions? We're more than happy to offer assistance to answer concerns in regards to this. Feel free to contact our customer support or sales team, we're all ears!

What is an adjustment period? – Trulli Audio

It's more than likely you've been using other audio products throughout the course of time and at Trulli we'd really like to give you an opportunity to allow your ears, mind and soul the time to adjust to the clarity of sound emitted from our product