The Bass50 includes two reset options: a hard reset and a factory reset.
They sound similar, but they serve very different purposes. Knowing when to use each can help you troubleshoot quickly—without accidentally erasing your settings.
Hard Reset = Force Restart
How to do it:
Press and hold the Trulli button (center of the control panel) for 10 seconds.
What it does:
Think of a hard reset like force-restarting a computer. It shuts the Bass50 down immediately and reboots the internal system.
- It does not erase any saved settings (like presets or app connections)
- It does not require re-pairing your device
- It’s safe, but not something we recommend doing regularly
When to use it:
Only use a hard reset if the Bass50 is unresponsive and you can’t power it off normally. Think of it as a last resort—your “Ctrl+Alt+Del” for audio.
Factory Reset = Back to Day One
How to do it:
Press and hold the – and + buttons at the same time for 7 seconds.
What it does:
A factory reset wipes the Bass50 clean and returns it to its original out-of-the-box state.
- Erases all saved settings, including Bluetooth pairings and EQ profiles
- Requires re-pairing with your device and the Trulli App
- Cannot be undone once triggered
When to use it:
- You’re troubleshooting a recurring issue
- You’re giving your Bass50 to someone else
- Wireless connections or app settings aren’t behaving as expected
Final Notes
Start with the simplest option: power off and back on. If that doesn’t solve the issue, a hard reset is the next step. Only use a factory reset when deeper troubleshooting is needed.