At Trulli Audio, we stand behind our products and want every customer to feel confident in their purchase. If you think your product may be faulty or not working as expected, we’re here to help make it right—whether it’s day one or years down the line.
Before assuming a product is defective, we recommend visiting the FAQ section or your specific product’s Help Center page to explore setup instructions and troubleshooting steps.
If you're still experiencing issues, here's how we support you—every step of the way:
45-Day Free Trial
Whether it's on a stand in your living room or strapped to your golf cart, we encourage you to put your Trulli gear to the test by giving you a 45-Day Free Trial. If you’re not fully satisfied, let us know within 45 days of the original shipment date and we’ll refund the full price and pay for return shipping—no strings attached.
2-Year Warranty
If something goes wrong after the trial window, don’t worry. We cover all hardware and software defects for two years from your shipment date, including parts and shipping. Learn more about what’s included in our Warranty Policy.
Lifetime Care
Even after your warranty ends, we’ve got your back. Our Lifetime Care Program offers ongoing support, resources, and personalized assistance whenever you need it. No matter when you bought your product, our team is here to help.
Still having issues? Let’s make it right.
If you've already reviewed the troubleshooting resources and are still having problems, reach out to us. We’ll guide you through the next steps.
Please include the following when you contact us:
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Your order number and email address used at purchase
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A short description of the issue (plus how and when it occurred)
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Photos of the product, if applicable
Once we review your request, we’ll send you a return shipping label and get the process started.