At Trulli Audio, we build gear to be used in the real world. We stand behind our products, move quickly when something goes wrong, and work hard to keep you up and running.

The Trulli promise

• 5-Year Structural + Driver Coverage on eligible core battery-powered Trulli products
• 3-Year Electronics Coverage on eligible core battery-powered Trulli products
• 2-Year Battery Coverage on eligible removable battery packs under normal use
• 1-3 Year Accessory Coverage depending on the product category
• Bass50 Advanced Replacement support on approved cases
• Lifetime Care through troubleshooting, parts support where practical, and paid service after the written warranty ends

What is covered

Trulli Audio covers defects in materials and workmanship under normal use during the applicable warranty period. Coverage applies to eligible products purchased directly from Trulli Audio or through an authorized Trulli dealer or partner. Proof of purchase is required. Registration is recommended for faster support and product updates, but it is not required to activate base warranty coverage.

Warranty terms by product category

Bass50 advanced replacement

Bass50 is an advanced replacement product. In approved cases, Trulli may provide cross-shipped replacement support for a Bass50, battery, or critical component before the original unit is repaired or returned. This is intended to reduce downtime and keep customers moving.

Advanced replacement is subject to issue verification, serial validation, proof of purchase, inventory availability, and return compliance. In some cases, Trulli may provide a new, repaired, or recertified replacement unit or component. Recertified replacements are fully tested before shipment and carry either the balance of the original warranty or a minimum replacement coverage window, whichever is longer.

How to get support

1. Contact Trulli Support by phone, text, email, or our online support form.
2. Share your product serial number, proof of purchase, and a short description of the issue.
3. If helpful, include photos or video and note any charging, battery, signal, app, or connectivity symptoms.
4. If you purchased through an authorized dealer or partner, you may also start with them. Trulli and the partner will coordinate the right next step.
5. Trulli may resolve the issue remotely, send a part or battery, authorize a return for service, or approve a replacement path.

What is not covered

• Normal cosmetic wear, finish wear, scratches, dents, or soft-good wear from regular use
• Damage caused by misuse, abuse, neglect, accidents, drops, crushing, improper transport, or improper charging
• Damage caused by unauthorized repair, modification, or non-approved accessories or power products when those cause the failure
• Normal battery-capacity reduction outside the stated battery warranty period
• Products with removed, defaced, or altered serial numbers
• Commercial loss, lost income, event disruption, or other incidental or consequential damages to the extent permitted by law

Authorized dealers and partners

Buying from Trulli Audio or an authorized Trulli dealer or partner helps ensure valid warranty coverage, product authenticity, and the best support experience. Dealer, service-department, and production-partner operating rules are governed by Trulli’s separate dealer service policy.

Accessory support

Trulli accessories are covered according to category, not one by one, so the policy can grow with the product line. This keeps the coverage clear today while making room for future Trulli products, transport solutions, charging products, mounts, docks, ports, bags, and deployment accessories.

Lifetime Care

Even after the written warranty ends, Trulli intends to support owners through troubleshooting, paid service where available, replacement parts where practical, battery refresh options where applicable, and upgrade or trade-up pathways when offered.

Short FAQ

Do I need to register my product? No. Registration is recommended for faster support and product updates, but proof of purchase activates base coverage.

Is Bass50 really an advanced replacement product? Yes. Bass50 is designated as an advanced replacement product, but each case still requires approval, verification, and return compliance.

Does this apply if I bought from a dealer? Yes, as long as the purchase was made through an authorized Trulli dealer or partner.

Are accessories covered? Yes. Accessories are covered by category, with terms ranging from 1 to 3 years for Trulli-branded accessories and OEM terms for third-party items.

Can my replacement be refurbished? Yes. When appropriate, Trulli may send a fully tested recertified replacement that meets Trulli service standards.

Website summary line: 5-Year Structural + Driver Coverage • 3-Year Electronics Coverage • 2-Year Battery Coverage • Bass50 Advanced Replacement • Lif