The strap connectors are stuck, what can I do?Updated a year ago

If you're having trouble removing the strap connectors from your JAM5,  don't worry – you're not alone. The connectors can become stuck over time, and it can be frustrating to try and remove them. However, there are a few things you can try to make the process easier.

First, make sure you're pressing the release button on the connector while you're trying to remove it. The button should be pressed all the way down, and you should hear a clicking sound when it's fully depressed. This will release the connector from your speaker, and you should be able to remove it.

If the connector is still stuck, try using a small amount of lubricant on the connector to help loosen it up. You can use something like WD-40 or a silicone spray to lubricate the connector, but be careful not to get any on the headphones themselves. Apply the lubricant to the connector and let it sit for a few minutes before trying to remove it again.

If the connector is still stuck after trying these methods, you may need to contact Trulli Audio customer support for further assistance. They can help guide you through the process of safely removing the connectors without damaging your headphones.

Remember, it's important to be patient when trying to remove stuck strap connectors. Rushing the process can lead to damage to your headphones, so take your time and try these methods before seeking additional help. By following these steps, you should be able to remove the connectors and get back to enjoying your JAM5 in no time.