Customer Support  | Trulli Audio logo
Customer Support  | Trulli Audio logo

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How long is the return policy on apparel?Updated 7 months ago

At Trulli, we understand that sometimes a product may not be the right fit. That's why we offer a 45-day return and exchange policy on all apparel, with a few exclusions. If you decide to return an item within the 45-day window, you can either choose to exchange it for another item or receive a full refund.

To ensure that your return or exchange is processed smoothly, please make sure that the item is in pristine condition - unworn, unwashed, and undamaged. Unfortunately, we cannot accept returns or exchanges for items that have been used or damaged beyond repair.

It's important to note that post-45-day returns and exchanges are not authorized. We encourage you to inspect your purchase as soon as it arrives to make sure that you are happy with it and that it meets your expectations.

To initiate a return or exchange, please head over to our Return Page and follow the step-by-step process. Make sure to keep the original packaging, as it will be helpful in the shipping return process. Once we receive your returned item, please allow 2-3 business days for your refund to post to your bank account. For more information on refunds, please visit our Payment page.

If you have any questions about your return or refund, don't hesitate to contact our support team. We are here to assist you with your transaction and make sure that you are satisfied with your Trulli purchase.

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